Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Software Engineering Director for Retail Banking within PNC's Technology organization, you will sit within one of PNC’s technology and innovation hubs. Certain job responsibilities may require in-person, in office activities on a regular basis, with a strong preference with a strong preference for of one of PNC's technology and innovation hubs (Pittsburgh, PA / Cleveland, OH / Birmingham, AL / Dallas, TX / Phoenix, AZ)
PNC is customer obsessed and we are committed to providing a world class customer experience. Our technology is a key component to that commitment.
This role is a leader of technology leaders providing roadmaps, strategy and solutions to solve for business initiatives within retail banking; partnering closely with business leaders to understand their needs and goals will be vital for developing new and modernizing current applications used in our branches, ATMs, and customer care centers.
As a leader, you will utilize your deep technology abilities with the Software Development Life Cycle (SDLC), application engineering and architecture while applying your understanding of the products and services within one or more of the bank’s segments of business.
This role will specialize in creating processes and software which will automate systems for efficiencies and cost reduction.
Preferred Qualifications:
•Software Engineering/Software Development/Software Architecture experience
•Digital Transformation Strategy
•Application Programming Interface (API)
•Cloud Computing
•Agile Philosophy and DevOps Methodology
•CI/CD
•Leadership Ability to:
* lead large groups of technology professionals
* build relationships with business leaders
* successfully lead multiple initiatives to solve for critical business needs
•Strong Communication Skills with proven ability to influence
•Banking or Financial Services Technology; specifically, retail banking IVR, CRMs (sales and service), and ATMs
•Strong third-party management
•Experience with large, complex financial services or banking industries
Job Description
- Directs all activities and initiatives related to application services for an entire organization or for major clients.
- Directs and manages the delivery of large or complex application development projects. Defines strategies and client needs focused on technology development.
- Maintains relationships with clients; communicates with IT and business management. Monitors prompt response and support for technical issues.
- Ensures high standards and quality of technical work. Directs reviews of tools and technologies for improving performance and reducing costs.
- Directs, motivates, develops and manages the performance of the management team and key staff.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values - Role models our values with transparency and courage.
- Enable Change - Takes action to drive change and innovation that will transform our business.
- Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsApplication Development, Business Management, Customer Needs, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) DesignCompetenciesApplication Development (Client/Server), Application Development (Object-Oriented), Application Localization and Internationalization, Application Maintenance, Application Testing, Budgeting, IT Industry: Trends & Directions, Software Process Improvement (SPI), System Testing
Work ExperienceRoles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursem*nt account; back-up child/elder care; adoption, surrogacy, and doula reimbursem*nt; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visitpncbenefits.com> New to PNC.
*For more information, please click on the following links:
Time Away from Work
PNC Full-Time Benefits Summary
PNC Part-Time Benefits Summary
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at [emailprotected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
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